Privacy and Cookies Policy

Privacy and Cookies Policy

1. Introduction & General Terms

JW Wood Estate Agents is committed to protecting your when you are using JW Wood Estate Agents services. This Privacy Policy relates to our use of any personal information you provide us via the jww.co.uk domain name.

In order to provide you with the full range of JW Wood Estate Agents services, we sometimes need to collect information about you.

This Privacy Policy explains the following:

What information JW Wood Estate Agents may collect about you;
How JW Wood Estate Agents will use information we collect about you;
When JW Wood Estate Agents may use your details to contact you;
Whether JW Wood Estate Agents will disclose your details to anyone else;
Your choices regarding the personal information you provide to us;
The use of cookies on JW Wood Estate Agents websites and how you can reject these cookies.

JW Wood Estate Agents is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the "data protection laws").

JW Wood Estate Agents website(s) contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. Who are we?

JW Wood Estate Agents are a leading Estate Agency based in Durham with branches across the North East of England, helping customers buy, sell and let properties.

When we refer to “we” or “our” or “JW Wood Estate Agents” we are referring to JW Wood Estate Agents.

3. What information will JW Wood Estate Agents collect about me?

When you participate in, access or sign up to any of JW Wood Estate Agents’ services, activities or online content, such as newsletters, competitions, live chats, message boards, telephone or text JW Wood Estate Agents, vote, book tickets for a JW Wood Estate Agents event or create an account using JW Wood Estate Agents’ online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number or date of birth, depending on the activity.

By submitting your details, you enable JW Wood Estate Agents (and where applicable its contractors) to provide you with the services, activities or online content you select.

JW Wood Estate Agents also uses cookies (see section 13 below for details) and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet) from visitors to JW Wood Estate Agents website(s).

4. How will JW Wood Estate Agents use the information it collects about me?

JW Wood Estate Agents will use your personal information for a number of purposes including the following:

to provide our services, activities or online content and to deal with your requests and enquiries;

for "service administration purposes", which means that JW Wood Estate Agents may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below (e.g. to provide you with password reminders or to notify you that a particular service, activity or online content has been suspended for maintenance);

to contact you about a submission you have made, including any content you provide;

to provide you with information about our services, activities or online content;

to personalise the way JW Wood Estate Agents content is presented to you (e.g. using your first name to address you when reading personalised content, or as salutations when sending automated e-mails in response to fill-in forms you have submitted);

to use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits from different countries and to determine whether you are accessing the services from the UK or not;

to analyse and improve the services offered on JW Wood Estate Agents website(s);

to provide you with the most user-friendly navigation experience. JW Wood Estate Agents may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes; and

Where JW Wood Estate Agents proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

5. When will JW Wood Estate Agents contact me?

JW Wood Estate Agents may contact you:

in relation to any service, activity or online content you have signed up for in order to ensure that JW Wood Estate Agents can deliver the services to you;

in relation to any correspondence we receive from you or any comment or complaint you make about JW Wood Estate Agents products or services;

in relation to any contribution you have submitted to JW Wood Estate Agents, e.g. on JW Wood Estate Agents message boards or via text or voicemail message;

to invite you to participate in surveys about JW Wood Estate Agents services (participation is always voluntary); and

for marketing purposes, where you have agreed to this (see section 6 below)

6. Will I be contacted for marketing purposes?

JW Wood Estate Agents will only use your information for marketing purposes, or to promote new services, activities or online content where you have agreed to this.

7. Will JW Wood Estate Agents share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in section 8 below. Generally, we will only use your information within JW Wood Estate Agents. However, sometimes JW Wood Estate Agents uses third parties to process your information on our behalf. JW Wood Estate Agents requires these third parties to comply strictly with its instructions and JW Wood Estate Agents requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

8. Offensive or inappropriate content on JW Wood Estate Agents website(s)

If you post or send offensive, inappropriate or objectionable content anywhere on or to JW Wood Estate Agents website(s) or otherwise engage in any disruptive behaviour on any JW Wood Estate Agents service, JW Wood Estate Agents may use your personal information to stop such behaviour.

Where JW Wood Estate Agents reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), JW Wood Estate Agents may use your personal information to inform relevant third parties such as your employer, school email/internet provider or law enforcement agencies about the content and your behaviour.

9. What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian's permission before you provide any personal information to JW Wood Estate Agents. Users without this consent are not allowed to provide us with personal information.

10. How long will JW Wood Estate Agents keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with JW Wood Estate Agents or JW Wood Estate Agents’ corporate retention schedule (a database that defines which documents should be kept and for how long). If you cancel your registration as a JW Wood Estate Agents website member and your account is deleted a red flag goes on the database and, while JW Wood Estate Agents cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted automatically.

11. Can I find out what personal information JW Wood Estate Agents holds about me?

Under the Data Protection Act you have the right to request a copy of the personal information JW Wood Estate Agents holds about you and to have any inaccuracies corrected. (We charge £10 for information requests and require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to the Data Protection Officer 7 Old Elvet, Durham, DH1 3HL (Email: durham@jww.co.uk)

12. What if I am accessing JW Wood Estate Agents websites outside the UK?

JW Wood Estate Agents website is published in the UK. All personal information submitted by users outside the UK will be processed in accordance with this Privacy Policy.

13. Cookies Policy - Information JW Wood Estate Agents collects from you

a. What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other websites. Many websites do this whenever a user visits their website in order to track online traffic flows.

On JW Wood Estate Agents website(s), cookies record information about your online preferences and allow us to tailor our website(s) to your interests.

During the course of any visit to a JW Wood Estate Agents website, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

b. How does JW Wood Estate Agents use cookies?

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience. Certain areas of JW Wood Estate Agents website(s) may use cookies for a specific reason - for example, to help an online game work effectively on your device or to store a list of preferences you may have specified during your last visit.

c. Third Party Cookies in embedded content on JW Wood Estate Agents pages

Please note that during your visits to JW Wood Estate Agents website(s) you may notice some cookies that are not related to JW Wood Estate Agents or JW Wood Estate Agents’ contractors. When you visit a page with content embedded from, for example, Google, YouTube, Flickr, Facebook, Twitter, you may be presented with cookies from these websites. JW Wood Estate Agents does not control the dissemination of these cookies. You should check the third party websites for more information about these. For information regarding the cookies specifically used by Google Analytics, see section ‘d’ below.

d. Third Party Google Analytics Cookies

This website uses Google Analytics to help analyse how users use the JW Wood Estate Agents website(s). The Google Analytics tool uses cookies to collect standard Internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors' use of the website and to compile statistical reports on website activity for JW Wood Estate Agents.

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to JW Wood Estate Agents website(s). Google will not associate your IP address with any other data held by Google. Neither JW Wood Estate Agents nor Google will link, or seek to link, an IP address with the identity of a computer user. JW Wood Estate Agents will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

e. JW Wood Estate Agents cookies and how to reject cookies?

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.

When you visit JW Wood Estate Agents website(s) you will be asked to accept or reject the cookies we use. The cookies consent tool can be found at the bottom left corner of any of the JW Wood Estate Agents website(s) web pages.

14. Changes to JW Wood Estate Agents’ Privacy Policy

This Privacy Policy may be updated from time to time so you may wish to check it each time you submit personal information to JW Wood Estate Agents. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use JW Wood Estate Agents website(s) to submit personal information to JW Wood Estate Agents. If material changes are made to the Privacy Policy we will notify you by placing a prominent notice on the website.

15. Contacting JW Wood Estate Agents about this Privacy Policy

If you any questions or comments about this Privacy Policy please contact:

The Data Protection Officer
7 Old Elvet
Durham
DH1 3HL

Email: durham@jww.co.uk

We make every effort to ensure your data is kept safe and secure