fab
Very friendly
Ms Samantha May Glen
9th October, 2020
Copyright 2021. All Rights Reserved. JW Wood Estate Agents. Company Registration: 02735239.
Showing 27 Consett Reviews
Review
Great service and good local knowledge. Friendly staff who responded quickly to any queries. Sold our house quickly and very pleased with the aftercare! Thanks!
Trusted Customer
8th October, 2020
Excellent
Very helpful and friendly
Ms Joy Honor Goodall
7th October, 2020
Very helpful from start to finish
A great team, very pleasant to deal with and very helpful throughout.
Trusted Customer
6th October, 2020
Super service!
All staff were brilliant. Especially Sam who provides a lot of support during the process!
Mrs Laura Urwin
22nd July, 2020
Review
Excellent well informed service from start to finish. Staff very professional and helpful.
Trusted Customer
21st July, 2020
Great service from the best agent in the area
Simply the best agent in the area. Sales progression help was really good.
Mr Blay
20th July, 2020
JW Woods Estate Agents who Care.
The service I received was very good. As a first time older purchaser I was very apprehensive and unsure of the procedures.From viewing to purchase I was contacted with information updates and support Although the purchase took longer than expected then Covid 19 held us up somewhat they did keep in touch and gave me support and reassurance.Thank you all.
Trusted Customer
20th July, 2020
Review
In what was a difficult time Sue looked after us really well. She was always pleasant and reassuring . You could tell at time she was understandably under pressure but was always cheerful . Thank you Sue x
Trusted Customer
19th July, 2020
Average service
Claire from Consett office and Samantha from Chester le Street were polite and helpful. Olivia in the Consett branch was quite patronising in her tone most of the time, to put it lightly. Overall JW Woods were ok but the biggest drawback was, telling us someone else's offer had been accepted before giving us the opportunity to put an offer in. We had requested "if there is any interest in the property we looked at, please let us know so we can make an offer". We simply got a call three weeks later from Olivia, saying the sale of the property was already going through with someone else (this is not really what I meant by "let me know if there's any interest in the property"). She also never explained we could still put an offer in. It wasn't until later the same day, when I rang back and asked if I could also put an offer in, that she said this was an option. This was very unprofessional and we could have easily not got the property through this appalling approach. In addition to the really patronising tone, it wasn't the most pleasant experience. Would have been 1 star for this but it would be unfair to judge the whole service based on one person. Claire and Samantha were both helpful and quite professional.
Trusted Customer
19th July, 2020
Professional, responsive, supportive
JW Wood were excellent in keeping me updated on delays in us getting into our house (due to matters outwith JW Wood and our direct control). They always replied promptly and professionally throughout our dealings and also extremely well considering we were in the midst of a global COVID epidemic. I would thoroughly recommend their services to anyone.
Mr Kevin Edward Mundie
19th July, 2020
Fantastic customer experience
Fantastic customer service with high levels of efficiency and excellent communication. Highly recommended.
Mr Andrew Picken
19th July, 2020
Excellant customer service
Very professional service. Good understanding of customer requirements and Always kept me updated with progressIon of my sale
Mrs Dorothy Featherstone
19th July, 2020
Review
You let someone damage the property felt you were always on the purchasers side and the left hand didn't seem to know what the right hand was doing
Mr Richard Murray
19th July, 2020
Review
Overall service good, we were kept updated when relevant, even during COVID! Staff intervened and helped to manage unusual situations.
Trusted Customer
19th July, 2020
Review
First class service, particularly well when negotiating the sale cost.
Ms Claire Louise Richardson
19th July, 2020
Review
An amazing team of people. Extremely friendly and supportive when you need them in what can be a very stressful time. Couldn't fault them, would absolutely use again.
Trusted Customer
23rd March, 2020
J W Wood were helpful from start to finish, would definitely use them agai
Excellent.
Trusted Customer
16th March, 2020
Review
Great service from start to finish.
Trusted Customer
15th March, 2020
Review
Good
Trusted Customer
15th March, 2020
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