4.7/5 Customer Service Rating. Based on 73 reviews.
Showing 73 Consett Reviews
After the initial valuation I had to prompt Woods for an update as after 2 to 3 weeks it wasn't on the market. Also getting a text after 8pm advising of viewings the following day is not satisfactory.
Mr Wayne Greenwell
12th January, 2020
Excellent from the first telephone enquiry , the frequent updates of progress and then the final `sold` informative contacts.
Trusted Customer
10th January, 2020
Kept in the loop by pleasant, professional staff. Stress free process from start to finish
Mrs Barbara Evans
9th January, 2020
Tried others first, should have tried JW Wood and saved myself from unnecessary stress. Looked after everything, communication was excellent.
Trusted Customer
9th January, 2020
First class service all round. Claire from the Consett branch carried out her first viewing on our family home and found a buyer immediately. Then to top that she helped us buy our forever home 3 months later. Perfect, personal and professional. Would highly recommend Alex, Claire and team at Consett
Trusted Customer
9th January, 2020
I was not given clear information on my seller, i feel i was misled in to believing he was ready to move straight away and I was not informed by yourselves about him being in a chain. I found anther estate agent much more helpful than yourselves on the after sale. I also felt pressured when i got a phone call to ask could my buyer sit outside my house before the money had been transferred and that you asked could you give him the key for my property as you would be closing soon. Again i received much better service and no pressure from anther estate agent who said they would stay open for me even if it was 10pm at night to release my keys.
Trusted Customer
7th January, 2020
Disappointing. The property i felt was marketed to the wrong buyers. The photographs were poor. The good features, i.e.south facing garden, new en suite and attractive kitchen diner were not emphasized and the fact that they allowed the same people to buy it 3 times ( they reagued on the property in the end !!) I felt it was a long drawn out procedure. Perhaps allowing other viewings until contracts were actually almost echanged would have resulted in a quicker sale. Would not use the company again, they did very little to earn their fee
Trusted Customer
6th January, 2020
We felt communication was poor at branch level. As a customer we were waiting for information and didn't receive calls timely, left waiting. Our experience with another estate was completely different, where we were updated regular. Even if there was no update they would ring to let us know. Woods said "why would we ring if there's nothing to tell". We waited 6 days for feedback on a previous offer we had made. Eventually we did secure our house through woods, which we love, however we think improvements in communication need to be made. Communication from the after sales team was excellent, professional with regular updates.
Trusted Customer
6th January, 2020
As a buyer the customer service over email and telephone was brilliant. Very responsive and informative. However, if you're looking to sell your house with them - do not let Gary show people around your house. Literally unlocked the door and that was the end of the tour. Miserable. Didn't know anything. His stock answer to 95% of questions was - "I don't know, ring the girls in the office". The one time he answered a question, it was a pure guess on his part (and wrong) because I had enough contradtictory information from prior discussions with the office. The second time i visited he didn't even speak once despite being spoken to. Surely you pay an estate agent enough money when selling, to do more than unlock a door. The house i bought sold itself to me. And the J W Wood office provided a really good service as a buyer thankfully. But if i were to ever sell, I would look elsewhere.
Trusted Customer
6th January, 2020
The service was excellent we were kept in touch of the process right through to the end of sale from the guys in the office at Consett and the Solicitors in Durham absolutely a 5star service would highly recommend them to friends.
Mr Brian Porter
6th January, 2020
Excellent service from the Consett Office. Only took 8 weeks to sell my house. Was kept informed for all appointments, feedback and offers. Best estate agent around by far.
Miss Adele Lockey
6th January, 2020
Fantasise service and a please to work with
Mr Raymond Jeffery
6th January, 2020
Sam was brilliant at keeping me updated and also chasing up the sellers solicitors when needed.
Trusted Customer
23rd November, 2019
The whole process from start to finish was very professional, I could not have been more satisfied with the service I received.
Trusted Customer
23rd November, 2019
Yes I would buy from them again .I did feel as my house sold within 4 days I could have had a discount on the fees but the staff were very friendly and efficient.
Trusted Customer
23rd November, 2019
Good smooth service plenty’s of follow ips
Trusted Customer
23rd November, 2019
Sellers a nightmare Sam at consett off did a good job but we didn’t get the keys until 7.45pm if we had been moving into the property this would have been impossible you should educate first time sellers that keys should be handed in to office by 12pm so they should book removal sources capable of housing their belongings what they did was illegal and if it wasn’t for an elderly family member we who sat in the property and waited we wouldn’t have got the keys as your offices close at 5.30pm it was disgraceful
Trusted Customer
20th November, 2019
Great professional service always kept up to date with viewings and feedback
Trusted Customer
29th October, 2019
Once house sold communication was poor and felt I was being a nuisance with any queries I had Also the HIDDEN fee for them to tell me what solicitor had already told me Before sold service was great
Trusted Customer
24th October, 2019
JW wood did a great job. The staff were friendly and helpful. Always professional.
Miss Deborah Jane Baker
24th October, 2019
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