4.6/5 Customer Service Rating. Based on 66 reviews.
Showing 66 Durham - Sales Reviews
Nice professional service. Quality brochure produced for first meeting. Set price with lots of viewings included in cost, nothing extra to pay like some online companies. Would definitely use again.
John K
22nd October, 2019
No house move is easy always the odd hiccup but got there with the support of the team thank you
Trusted Customer
21st October, 2019
Sold my house but communications could have been better
Trusted Customer
21st October, 2019
Very professional and proactive service. Excellent at coordinating all stakeholders and removing bottle necks between sellers, purchasers, solicitors etc.
Chris
21st October, 2019
This was my first every property purchase, and I found that they were very understanding and informative.
Trusted Customer
21st October, 2019
Very professional service ensuring we were informed of developments along the way and made a very stressful process made seem easy and straightforward. Extremely pleasant and helpful staff.
Trusted Customer
21st October, 2019
I cant praise Ann and the team enough...superb customer service....quick efficient knowledgeable, I could go on and on.....I have moved house 14 times! and I know a good estate agents when I see them, I tell everyone I meet your the best!
Miss Alison Stafford
21st October, 2019
Whole staff helpful, friendly & knowledgeable. Particularly impressed thst time was taken to change winter photos to spring ones when necessary. Worth pointing out to others that the sign was what worked. My only question mark relates to the survey team who have missed a strange, and not waterproof part of garage construction.
Mr Stan Smith
21st October, 2019
Excellent communications from the whole team. From valuation to viewings to offers and the eventual sale we were kept informed throughout the whole process. I would definitely use JMW again and would recommend them to anyone buying or selling property.
Mr M Callaghan
21st October, 2019
Ann was absolutely fantastic when we purchased a property from J W Wood. If we ever sell, we would definitely want Ann to manage the sale. She was fantastic and a credit to the business.
Mrs Amy Robson
21st October, 2019
Supportive & Communicative exactly what we wanted from an EA for our onward purchase
Mr Luke Brendan Peter Daley
21st October, 2019
responded quickly when fault was reported in my rented flat
Trusted Customer
4th September, 2019
I was pleased that JW Wood showed all prospective buyers around on my behalf. The staff are friendly and overall helpful. I felt that I needed to keep on top of things myself, especially as time went on e.g, ringing or emailing for an update as I sometimes felt these were slow in coming. One thing...an electrical review was required and JW Wood sent an electrician to the house on my request. I paid £85. The person they used gave an unsatisfactory report. I couldn’t understand the report and this was a little stressful. Apparently he should have included a quote for the work but had forgotten. I consulted another electrician whose opinion was that the first electrican had included unnecessary things that cost nothing to rectify e.g. wiring to a shed that in fact just needed to be unplugged. This made me wonder what the quote from JW Wood’s preferred electrician would have been.
Trusted Customer
29th August, 2019
Excellent customer service very understanding and it didn’t matter who you spoke too they knew everything about your sale A lot of hard work carried out on your behalf by the Durham team
Mr R Howard
27th August, 2019
No fuss. Kept me informed throughout. Initial contact effective - transacted business and completed photography in one visit. Responsive to my comments.
Trusted Customer
25th August, 2019
Excellent service
Trusted Customer
24th August, 2019
Woods kept me informed regularly
Mrs Pat Gardener
24th August, 2019
Over all you provided a good service if I had one criticism a lady called Ann world not accepted our completion date she rang me three times & insisted we would have to move out & put our things in storage. She would not inform our buyers of the date . She caused a lot of unnecessary stress to both parties
Trusted Customer
24th August, 2019
Managed the whole sale very well. Regularly checked the empty property. Provided a number of purchasers & at full asking price.
Trusted Customer
10th July, 2019
Lovely people to deal with. Kept me informed of everything. Good advice given when needed.Always very helpful. A special thank you to Matthew and Kelly.
Trusted Customer
9th July, 2019
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Copyright 2019. All Rights Reserved. JW Wood Estate Agents. Company Registration: 02735239.
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