JWW Durham Lettings

We would like to thank Andrew Oates at J.W. Wood for all his help in securing our house on Wood Street, Pelton. Andrew was extremely helpful throughout the entire process, always professional, friendly, and quick to answer any questions we had. He made everything straightforward and stress-free from start to finish. We would highly recommend Andrew to anyone looking for a reliable and supportive letting agent. Excellent service and a pleasure to deal with.

I had an issue at my property and Nicole handled it efficiently from start to finish. She arranged for the repair promptly, kept me informed throughout the process, and ensured the issue was resolved to a high standard.

A great letting agency. If problems arise at the property, Nicole and others respond and take care of it right away.

I would highly recommend JW Wood estate agents. We recently viewed a property and shown around by Danielle. Danielle was really helpful with us and made our experience with the viewing, pleasant and comfortable. Danielle answered our questions and made the process a pleasure and streamlined from the viewing to signing our tenancy agreement. I asked for a second viewing so I could show our children around and this was agreed and done no without hesitation. Andrew has been great in communication with all of the paperwork and answering and questions we had through that process too. Thanks for all of your help ☺️

Great customer service. So quick and responsive

After viewing a property in bishop Auckland, Andrew Oates has helped through all the different stages even when we had some complications in the middle of it all. He was very helpful, replied quick to emails and calls and was very efficient in the work he did. Many thanks to Andrew and the team at JW Wood

Friendly and professional service. Can't recommend them enough.

Always have a fantastic experience with the Lettings team, professional and friendly :) very nice office, and lots of properties available spread about some iconic parts of Durham

Great service!

Fantastic service received from Ashley Mitchell. Will definitely recommend him for my friends and family to use in the future! Keep up the great work!

Superb company to work with. Always attentive, professional and helpful. Very knowledgeable too. I highly recommend.

Great experience with Nicole as she sorted out a couple of queries extremely quickly and professionally. Much appreciated!

Ellie was amazing. We ran into a few problem on moving day but she helped sort them promptly. Thankyou Ellie

(Translated by Google) The convection heater in my apartment oven stopped working before Christmas. I contacted JWW's maintenance team, and they resolved the issue very efficiently, allowing me to use the oven normally during the Christmas holidays. Thank you so much! (Original) 公寓的烤箱风热在圣诞节前不工作了，我联系了JWW的维护团队，他们很高效地处理了这个问题，使得我在圣诞节假期可以正常使用烤箱。非常感谢~

I have always enjoyed dealing with the staff who are helpful and efficient. Ellie and Sarah has always answered any questions I have swiftly and efficiently and is a pleasure to deal with.

Very helpful and openly communicating with my enquiries even over the new year and Christmas period.

I've been buying & letting properties for over 20 years, so naturally I've dealt with many letting agents, recently I've been dealing with Ellie Bass at JWW 's , from start to finish & on all aspects, from finding a tenant, multiple viewings, the handover, and all the way through, her correspondence has been exceptional, prompt replies to emails, regular updates with phone calls , highly rate Ellie at woods , very happy.

Ellie did an excellent job letting out my property. She was professional, efficient and easy to communicate with throughout. The whole process was straightforward and well managed.

Danielle was wonderful and extremely helpful helping us find a place!

Have used JW Wood for years when buying and selling property and always first class. This is the first time we've used them for rentals however and equally as good, really efficient service and great staff, Ellie was very good at keeping us updated and seeing the tenancy through. Will defo use again

Excellent company to do buisness with ! Been with JW Woods for over 18 yrs Would highly recomend

Dealt with Ellie- very good service, patience and professionalism shown to both wife and I. Highly recommend for all letting needs.

Agent Ellie 5/5

Hi All, Ellie Bass was a wonderful kind and helpful - really appreciate her work!

Ellie Bass was fantastic — really helpful, friendly, and made the whole process super easy. Highly recommend!

Ellie was very helpful!

Ellie is very professional and responsive. I appreciate her efforts finding a tenant quickly and making the process seamless for all parties. Thank you, Ellie!

This guys have been nothing but amazing. I have been living in there property for about 2 years now. Their response to maintenance request is very imperressive, I had my blocked drain fixed in less than 72 hours of raising the issue. All thanks to Fiona she made it happen!

I had a really smooth experience with JWW Lettings, and I’d like to thank Ellie Bass for her help, especially. She has been very professional, responsive, and supportive throughout the whole process.

Really smooth transition, Lauren always made herself available and helped a great deal as i am new to this. Overall a very satisfactory experience

Lauren has been really helpful when I’ve needed to communicate with my tenants. She keeps me in the loop with good communication and is super quick at getting back to me when I need something. Thanks Lauren!

My housemates and I found the viewing and signing process to be fast and efficient. We had the pleasure of communicating with Sarah who is friendly and a great help. Thank you!

Great service, easy process, and Ellie was great and gave amazing communication throughout the whole experience, thankyou :)

Great experience. Always prompt in response to my queries whether via phone call or email. Dealt primarily with Fiona, very professional.

Exceptional service from Ellie Bass

Been in our house for nearly 2 years now, dealing with Ellie everytime we have any issues. She is always on the ball with everything and gets whatever it is sorted for us straight away! Thank you for her ongoing support !

Ellie was fantastic, always replies promptly and happy to help with my queries.

I am very happy with the service, level of communication and dedication to find the right tenant for my my property. A stress free process with very good results. Thank you Ellie

Fiona was extremely professional and helpful throughout the process. She responded promptly, understood what I was looking for, and made everything smooth and stress-free. Highly recommend her!

From viewing to paper work I am extremely impressed with my communication and interaction with Ellie Bass at J W Wood. Professional, efficient and very helpful. I highly recommend this letting agency. Thank you.

Fiona has been excellent, went into estate agents and got viewing next day. After viewing Fiona kept me updated all the time on process. Assets to company. Definitely recommend

Ellie was very helpful from the start. She just got things done throughout the process and we were always well informed.

Great experience using JW Wood to find rental accommodation. Very professional and Fiona went above and beyond to be helpful and informative during the viewing process. Wouldn't hesitate to recommend their services

Lauren was excellent and secured a tennant very quickly. She dealt with all viewings and discussed who would be most appropriate for what I was looking for. Great service thank you Lauren.

Fiona was a great and very quick to help

fiona sheach has been absolutely amazing with me and my partner into moving into our first home, she has made it such a smooth and stress free experience, has always gotten back to us and been overall fantastic:)

To JW Wood Lettings, I just want to say a sincere thank you, to Ellie Bass and the entire JW Wood Lettings team for all your help with my property. Your support, professionalism, and prompt communication has made the whole process so much smoother. I really appreciate all your efforts. Best regards, Annette - Potters Home

Where do I even start Ellie was amazing ! She looked after us so well it took a week for her to get us moved in to our home and I think that’s fantastic as I know some people with other companies it took them ages just want to say massive thank you me and brads so happy in our new home 😌

Working With Lauren has been a consistently positive experience. Lauren is responsive and clear in her communication and maintains a high level of professionalism in every interaction. I look forward to continuing the working relation and highly recommend Lauren

I recently viewed and let a house with Sarah Perrin at JW Wood Lettings and she was absolutely fantastic throughout the entire process. This is my first home I have let on my own and Sarah made the entire process much easier to manage, she communicated every stage with me and had the entire process complete in a couple of weeks. She is a fantastic asset to the team and a lovely person who made me feel at ease throughout! I couldn’t recommend the company and Sarah more if I tried. 5⭐️

We have just had a pleasant viewing experience with Lauren. She was very punctual, by the time we arrived she had already opened the front gate for us and waited there. And she was very kind and happy to help us communicate with the landlord.

Ellie has been absolutely great in liaising with my tenant, super efficient, answers emails and follows through to get things done. Thank you

Very pleased with agent Sarah Perrin's attentiveness to our repair issues! She follows up our emails very quickly, makes all the appropriate contacts, and generally communicates very well.

Lauren was very friendly, professional and courteous. Would recommend.

Thankyou Ellie Bass for helping me through the landlord process, very helpful and made it an easy process

It was a nice experience having Ellie Bass as my agent. Very responsive and proactive person. Thanks a lot Ellie…XX

Lauren was extremely professional whilst showing us a property, she answered all our questions and liaised between ourselves and the landlord efficiently.

Have been really impressed with the service and attention to detail. Fortunate to have Ellie looking after my property.

Very good and enjoyable experience with Ellie Bass from JW Wood, thank you!

Jww wood service has been great ! Ellie Bass is extremely lovely and professional with her job I’ll recommend them all the time 💜

First time using JWW and it’s been nothing but a five star service! Lauren has been an absolute pleasure and her customer service has made this a throughly enjoyable experience. Will 100% be using Lauren again for future lettings.

The staff have been most helpful, sorting the tenancy agreement out for me , Ellie offered to visit the tenant for signatures due to the age of the tenant. She was very prompt in responding to emails,a great help to me, thank you kind regards Trevor Stafford

Ellie Bass has been fantastic in solving problems promptly, which is crucial when renting a place. I couldn't be more grateful to her.

Excellent service - from Ellie all concerns are dealt with quickly and efficiently. Always kept informed.

Ellie has dealt really efficiently with our rental property.

I had a great experience working with Ellie Bass at JWW Lettings. She is a fantastic agent—always responsive, professional, and willing to help. She assisted us in resolving issues related to both temporary and major repairs of our roof and ceiling after they were damaged by Storm Eowyn. Highly recommend her service!

I had the pleasure of meeting Sarah, as she showed me around a property that I was interested in. I must say it was indeed a wonderful experience - all my questions were answered and she informed me about all the details pertaining to the property. In fact the team at JWW are prompt to respond to email queries. Although I am yet to sign the agreement, I hope that too will be a smooth and memorable experience- looking forward to it !

Would like to thank Ellie for being Patient and briefly giving us a go through the property. Appreciated.

Ellie Bass has been my property manager and has been amazing since she has taken over. She's fast with her responses and always sorts any situation promptly whenever it arises.

Lovely service especially from Ellie Bass she couldn’t of done more so polite and really fast response emails thank you for your help

We have rented a house from JWW Lettings for the past 5 years and honestly cant find any faults. Lauren emailed me a month in advance to remind us of a new tenancy agreement and within the hour the new paperwork was sent over, signed and agreed for another 12 months :) very efficient and very helpful. Here’s to another happy 12 months

Satisfactory

Ellie has been a pleasure to deal with. Super efficient & helpful!

Excellent service. Have rented with JWW estate agents. They make the whole process easy and pleasant. Lauren and Danielle are very professional, helpful and very efficient.

Lauren Donnan again was exceptional for the second time in sorting out another problem related to the property we are renting through JW Wood in Durham

It was my first time renting a property, and I had many questions. The agent, Lauren, was very patient in answering all my concerns and explaining everything clearly. One day, my heating and hot water stopped working, and I contacted him by email. He responded very quickly, and a repair technician arrived within an hour to fix the issue. I really appreciate his efficiency and professionalism. If you are looking for a reliable and helpful agent, I highly recommend Lauren!

Lauren Donnan has communicated effectively with us following the reporting of a fault with the property. She has arranged for contractors to visit & although it is currently unresolved, the reason for the fault has been identified and we are confident that through Lauren working with the landlord the defective alarm will be replaced shortly.

Lauren at JWW has been amazing in quickly arranging a plumber for our rental property. Her efficient and friendly service made the whole process so much easier for us

They rent me the house so quicker ! They helped me with all the things I needed!

5 star experience and very helpful service from Ellie Bass who supported me in securing my love new rental.property

Really great service , the staff are always very helpful & reply to enquiries quickly & effectively . Would definitely recommend them .

There’s better communication with JW Wood now and Ellie Bass has done a great job getting quotes for roof repairs on my property and keeping me informed

Sarah at JW Woods was a huge help in securing a rental property with a very tight deadline. She was professional, responsive, and made the process smooth and efficient. I really appreciated her support in getting everything sorted quickly. Highly recommend her if you're looking for reliable service.

I had a good and efficient experience while looking for an appartment in Durham, partly due to the work and help from Lauren. Would recommend! Cheers

Both Ellie and Lauren have been invaluable in helping to arrange and view a property I am seeking to rent, always willing to offer helpful and supportive advice whenever I ask!

JW Wood Lettings offers an outstanding professional service. Ellie is extremely helpful, friendly, and supportive, making her an essential part of the lettings team. A heartfelt thank you to Ellie and the whole JW Wood lettings team!

Sarah Perrin is always happy to help when needed and has a professional approach to your needs

I was shown around a potential property yesterday (27th January). I found Ellie to be a very professional, helpful, and informative member of the JWW Lettings team. Happy to post a recommendation.

Sarah Perrin is always helpful and happy to help

Lauren has been lovely and very attentive! I can’t fault her help :)

We have been working with Ellie the last week for a lease on a house. There has been a lot of back and forth needed. We have always been treated professionally, had timely responses and in a friendly manner. It has really helped through this whole process. Many thanks.

I have known Ellie at JW Wood lettings for close to 2 years (since my rental commenced) and have always been pleased with her professionalism and ability to go out of her way to problem solve… 5 stars well deserved!

Efficient & Dilligent well organised knowledgeable We wouldnt recomend anyone else

The response time from enquiry to viewing was excellent. The agent, Fiona, was professional and informative and I would recommend JWW lettings without hesitation

Met Fiona at the property today and she was very informative, showed me round and was able to answer my questions and provide some further local details. Very pleasant experience.

Throughout my letting process I have kept communication with Lauren. She’s been very helpful, quick with response and able to keep me updated regularly :)

A really good experience here, my agent Ellie helped me a lot during the process i renting the house, appreciate that

I have not got the house yet but my service with Lauren was great, I got my responses on time and booking was scheduled as expected. I'm looking forward to work with her.

Ellie and Lauren were both great on phone and email

Nice experience professional touch

A very good agency! Very kind and well trained agents especially Fiona Sheach. Many thanks!

Shown around the property by Ellie who was very professional and really knew her stuff, thank you.

Ellie Bass was managing the property that I was staying at for two years. Throughout she’s been really helpful with any query I had and helped with the moving in and out process being quick and easy.

Great service. Paige was very helpful and very quick to respond to emails.

I have dealt with Ellie, she has managed to find tenants and was very efficient.

Manage my property very well.

Excellent customer service and support from Ellie Bass (Property Manager) at JW Wood. Thank you, Ellie 👏!

Professional service. Transparent fees. Friendly and helpful staff.

Strong expertise, reliable and effective.

Fiona the Lettings manager was very friendly and welcoming. Put my mind at ease and answered any questions I had. Would highly recommend.

Have a great experience with ELLIES BASS very supportive and always response on time and very positive attitude really appreciated

It has been a pleasure communicating with JW Wood, and Lauren Donnan in particular. She swiftly handled my enquiry and secured a viewing for a property, all with a warm and friendly attitude. Looking forward to the rest of our experience with her and the company!

Definitely recommend JWW lettings everything went smoothly and Ellie was really helpful.

Sarah Perrin is excellent, helpful and pro active, highly recommended.

Ellie was really efficient at helping me move into my rental property. I needed to move to quick and she worked hard to make this happen for me, I can't thank her enough.

Great efficient work by Danielle McAuley. Thank you

JW Woods have managed my properties for over 20 years. They Have recently secured tenants for two student properties for the 25-26 academic year. The team are responsive to the property owner and the requirements to keep to regulations and timely maintenance, keeping me informed at all times.

Woods agents are friendly, positive and make things easy for me as a prospective landlord. Thank you!

Lauren was very friendly, helpful, and attentive in helping us secure a viewing for a flat 😊

Ellie Bass at JWW has been managing the property where I currently stay. She has really made my experiences super smooth. Very respecftul, organized, great communicator, and delivers such wonderful and professional customer service! I highly recommend working with her.

I spoke to Lauren on the phone to arrange a viewing, she was lovely to talk to, very polite and cheerful, we also got a viewing that worked for us and she was quick to respond to our enquiry !!

I’m currently renting from JW Wood and it’s been a great experience! Huge thanks to Ellie Bass for her amazing support and help throughout the process.

JWWood were very professional and efficient from initially finding tenants through to finalising documentation and sending me the completed agreements . Highly recommend.

Great service! Danielle and the whole team were always helpful throughout our tenancy. Thank you.

Our experience with JWWOOD was brilliant! Danielle kept us upto date from start to finish and made us feel confident that we were making the right move! Happy and content at what of could of been a stressful experience, thank you again Danielle

As a first-time tenant I'd just like to thank JW Wood for making what could have been an arduous process as easy as possible. And special thanks to Luci Rundle who went the extra mile on more than one occasion to make sure we got into our house on time - it is very much appreciated!

Absolutely thrilled with my experience at JWW Lettings! I recently secured a beautiful two-bedroom apartment in a fantastic location, and the entire process was seamless. Paige Hugill, the property manager, was incredibly helpful and responsive, guiding us through every step with professionalism and care. I couldn't be happier with my new home—highly recommend this agency for anyone looking to find their perfect place!

Nice helpful friendly service from Paige swapping over flats .7 year tennant with JW Wood

Very responsive and efficient in the signing process. Kayla made collecting the keys painless and easy.

I've been a tenant with JW Wood for a year and will be renting again with them next year due to their high level of professionalism. They have been great at sorting any issues that occurred during the tenancy. In particular Mikaela Lonergan was especially helpful with any requests I had.

I am beyond thrilled to share my experience with Paige Hugill at JWW Letting Agencies in Darlington. Paige was incredibly professional, attentive, and dedicated throughout the entire process of finding my dream home. Her deep knowledge of the local market and genuine commitment to understanding my needs made the search stress-free and enjoyable. She went above and beyond to ensure every detail was perfect. Thanks to Paige, I am now settled in a home that I absolutely love. I highly recommend her to anyone seeking a reliable and friendly agent. Thank you, Paige, for your outstanding service!

Had a great experience with JWW Lettings. We contacted Paige from JWW agency about letting a house. There she dealt with us in a very friendly and professional manner. In particular, she responded immediately to any problem we have, whether it's meeting, talking, or emailing her. Can highly recommend them without hesitation.

Our viewing agent, Callum, was running late for our appointment, but, once he arrived to show us around two different properties at the same location, he couldn't have been more helpful. We really appreciated how polite and patient he was, as we took some time to look around both and make up our minds - and we're now valuing his support as we make our application for one of the properties that we viewed. Thank you Callum! Maybe the office could work out a way of letting clients know if their agent is running late.....

Turned up on time and was a pleasure to let into my safe space. Paige is lovely and she’s really easy to speak to in regards to any issues and dealt with promptly. Well back anytime

We had a visit from Hannah from the agency today to check on our property. She was friendly and polite. Everything went smoothly, and she made sure to check that everything was in good shape. Thanks for the great service.

It's my first time renting a student property, and the team at JWW have been so helpful! Especially Kayla Lonergan in answering all my questions very promptly and kindly!

Had my first annual inspection not so long ago with newbie Paige who was very friendly. Upon inspection was asked if I had any issues that needed sorting which I had 2, no hot water and a towel warmer that didn't work. Paige sent an electrician out the following week and both problems were fixed. Belting service and customer care.

I am truly happy with how they manage my tenancy. Every time a little problem arises they are promt to send a handyman to fix it. You can always reach them. I would recommend them 💯%

Very nice letting agent.

Great service from a fantastic team . JWW Lettings took over the management of my portfolio of properties from my previous agent of some 20 years . The whole team have been very attentive and professional in keeping me informed of any issues and I am reassured to know that this is also the case from the tenants side as well. Although reluctant to mention individuals by name I feel I must say Paige has been outstanding in communicating and actioning any works that are needed to be done. I know you will all keep up the good work and many thanks from Steve Park

Great service from all the group. They have always answered all my queries very fast and in a polite manner, specially Lucinda Rundle, who was in charge of my last property inspection. Excellent service and very professional. I highly recommend JWW Lettings.

Ashley is very helpful, he is always ready to help us with our queries.

Hi, I recently rented a property with JWW, my agent Paige was always helpful and responded to any queries, the process was quick and the property is fantastic for myself, everything is as it should be, I will add if Paige was not available the ladies in the office were equally happy to help, big thumbs up 👍.

Called up regarding renting a property. Spoke to Hannah and had a fantastic experience. Very helpful and professional. Great knowledge on each property I enquired about and went the extra mile to make sure I was going to be happy with the property I was viewing. Definitely recommend. Thanks again Hannah! :)

I contacted Durham office for advice in renting a property and I spoke to hannah who was very helpful very polite and very well spoken thankyou

I contacted the Durham office as I wanted advice on renting a property. I spoke to Hannah, she was very polite and helpful, I had a fantastic experience.

Kayla was very friendly and helpful on the phone

Thankyou,Paige hugill for all your help

We met with Callum at the property and he was very welcoming and gave us time to view the property without feeling rushed. He was very informative. Great experience.

Rented a garage for several years with no problems. Renewing the contract was always straightforward and any questions were always responded to promptly and accurately. Overall good service.

Thanks Paul and team for looking after our rentals so diligently - certainly gives us peace of mind that the properties are being checked regularly, which means any small problems are nipped in the bud before they become big ones. 5 stars all day long.

I have had a good experience with JWW. Lazara McDonald is my go to person. Very quick , efficient and professional. The help from Lazara is always much appreciated.

A few problems to start with when I moved in but they got sorted fairly quickly as it was the landlord avoiding the work. JWW kept me updated and got them done! I would rent another house from JW Wood.

Excellent service in managing our buy to let properties thanks to Paul Bannister and Gill Colling. Always available for help whenever we need it.

Competent efficient and friendly advice. Courteous at all times

Service provided thus far for a rental property has been great. Responsive and helpful.

What a star Ellie was. Couldn’t recommend her more. An absolute credit to the business. If only everyone was like her! If I could give 6 star, I would

Lazara has been so helpful in staring a new tenancy for me. Nothing is too much trouble and she has gone the extra mile in supporting me getting the house ready to let. Such a great member of the team!

JW Wood Lettings offer a high level professional service. Ellie is helpful, friendly, and supportive, and is a key member of the lettings team. Thank you Ellie and the whole JW Wood lettings team!

Paul is very attentive and helpful

Paul was extremely helpful getting me and my family a house. He was absolutely brilliant throughout and has even helped me with a couple of questions I had after we had moved in. I would highly recommend him!

Hi Paul, I have found that communication has been good and problems solved when required

Paul deserves the 5 stars for the level of service that we received. From the moment he greeted us at the viewing of the property until the moment he handed over the keys, he was friendly, well presented, professional, knowledgeable and very helpful. He continually kept us updated on any paperwork that he needed from us, and ensured the property was in a good clean condition to move into. He went above and beyond by cleaning the bathroom himself after the completion of some repairs that needed doing. We would not hesitate recommending Paul to anyone who is looking to rent a property from JWW. Thanks Paul for everything. Rebecca

I would highly recommend paul from JW. I’m new to the country and he helped me all possible ways to let the apartment Thanks Paul

Excellent. Thank you Paul and Lettings team for making things go so smoothly.

I have no hesitancy in giving 5 stars for the level of service I have received as a landlord of properties that are now managed by JWW Lettings. Paul and Gill go more than the extra mile to ensure that properties are well managed, checks are thorough during tenancy change-overs, and I am kept up-dated with any relevant information in general, which is very reassuring. I would imagine that tenants feel equally supported, enabling landlords to act should work need to be carried out, to ensure tenants are happy in their home.

First time renting out of university and the letting team at JWW (mainly Paul) were excellent at helping me through the process.

Very friendly and efficient agents who have helped us deal with all our housing issues in a friendly manner. When our fridge broke they we got a new one within the space of a week and all the people we've talked to, over email or the phone, have been very helpful.

I highly recommend Homemove (Property Management) Ltd - Mr A mitchell

So far, so good. To date we've found JW Woods Property Manager, Ashley Mitchell to be excellent. The service has been great, properties have been let out very quickly and rent targets have been achieved. Follow up with tenants has also been prompt and professional. We find JW Woods accessible and quick to respond. Highly recommended.